Returns or exchanges will only be accepted with proof of purchase on items within 14 days from the date of shipment. Items returned outside their respective period will not be accepted.
You may return your Eats Lingerie purchase by sending it back to the Eats Lingerie HQ, subject to adherence to the following terms.
Items must be in original condition (including tags) and must not have been worn, altered or washed. All packaging (including garment bags) shipped with your order must be returned.
Every clothing item shipped has a tag attached. Once this tag is removed, the garment is no longer returnable. We recommend trying on all purchased items once received, to ensure adequate time to return items within our returns timeframe.
Customers must try on items wearing undergarments. If the item shows signs of wear the garment is no longer returnable.
All purchases on hosiery and pasties are final sale. We do not accept returns on these items due to hygiene reasons.
Items purchased during promotional periods or sales are final sale.
Gift Cards may not be returned and are valid for 5 years from the date of issue. Gift Cards are valid for use on the Eats Lingerie website.
Eats Lingerie do not refund international prepaid tax and duties paid at the time of checkout should you wish to return an item. Contact your local customs office to obtain your tax refund.
Once the items have been received they will undergo a quality review. Once cleared, you will either receive your new item (for exchanges) or refund on the purchase price (excluding the original shipping cost) directly to the original method of payment used for purchase.
You will receive email notification once your return is processed, this will occur within 10 business days of receiving your return. Our team work really hard to make sure your return is processed as quickly as possible and we appreciate your understanding and patience.
Eats Lingerie is not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.